Permanent provider information
Legal notice
Provider identity, contact details, website-use rules and information required for electronic commerce.
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Legal and customer information
Terms, privacy, cookies, gym rules, withdrawal, cancellation, accessibility, safety and customer-rights information in one place.
Version 2026-08-30.1
Membership and purchase terms
Detailed terms for memberships and passes, payment, access, renewal, cancellation, withdrawal and liability.
Read documentGDPR and Spanish data-protection law
Privacy policy
Layered GDPR information about data, purposes, legal bases, recipients, transfers, retention and rights.
Read documentBrowser technologies
Cookie policy
Cookie and browser-storage inventory, with a clear boundary before any non-essential technology is introduced.
Read documentSafe and respectful use
Gym rules
Access, conduct, equipment, hygiene, emergency, belongings and proportionate-enforcement rules.
Read documentDistance contracting
Right of withdrawal
Distance-contract withdrawal, immediate start, effects, reimbursement and model wording.
Read documentMembership control
Cancellation and refunds
The difference between cancellation, withdrawal, refunds, account deletion and access, with routes and decision criteria.
Read documentAccess for everyone
Accessibility statement
Commitment, scope, evaluation status, accessible support, known testing gaps and continuous improvement.
Read documentSupport and consumer rights
Complaints and disputes
Support routes, minimum information, official forms and dispute resolution without obsolete links.
Read documentControl of personal data
Exercise your data-protection rights
Accessible request route for access, correction, erasure, restriction, portability, objection and consent withdrawal.
Read documentResponsible training
Health and safety
General safe-exercise information, limits of guidance, emergencies, incidents and minimal health-data handling.
Read documentRespect, equality and protection
Safeguarding and anti-harassment
Prevention and response to harassment, violence, discrimination, abuse, retaliation and risks to vulnerable people.
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